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Terms of Service - Terms of Use

1. Introduction

1.1 exentric.gr, which from now on will be referred to as the Company, is a website for the sale of products and services via the Internet created by the company "Ioannis Athanasiou of Evangelos", based in Halandri, at 26b Zalokosta Street, with VAT number 07407353535 and G.E.M. no. 004495301000, tel. 2152152124. The following terms and conditions will apply to the use of the Company's website, which is located at www.exentric.gr as well as the services provided by the Company. By using the website or the services provided by the Company, users indicate their full acceptance of the terms and conditions that the Company has set or will set in the future.

1.2 If a user or user representative does not agree with these terms and conditions, then he/she must not use the website and the Company's services. Users of the Company's services or visitors to the website www.exentric.gr will be referred to hereinafter as "Customer", regardless of whether they place orders for services or products from the Company.

 

2. Intellectual property rights 

2.1 This website is one of the official online stores of the Company. All the content of the website, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international conventions.

2.2 Any copying, distribution, transmission, transfer, processing, resale, creation of derivative works or misleading the public about the actual provider of the Content of the website is prohibited. Any reproduction, re-publication, uploading, posting, communication, dissemination or transmission or any other use of the Content in any manner or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder. The names, images, logos and distinctive features representing the Company or third parties and their products or services are the exclusive trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

 

3. Company Services and Liability 

3.1 The Customer confirms that the material that will be "uploaded" to the server will be ready and will not need any additional processing by the Company to work. The Company has the right to access the Customer's files, web pages and data.

3.2 The Company notifies by email to the customer how he can gain access to his Control Panel and how to publish his files on the Internet, the installation of his email accounts and the necessity of studying the manual of his virtual server and his Control Panel.

3.3 The Customer agrees that he has the necessary knowledge for the construction/publication on the Internet of his web pages and that the Company is not responsible to impart this knowledge or other programming knowledge to the Customer or to train him. The Company is not obliged to provide technical support except as set out herein. The Company could exceptionally, if it wishes, provide support and suggestions on matters not related to the hosting of the website (Additional Technical Support).

3.4 Any request for additional Technical Support may be denied by the Company with or without reason. It is the Company's sole option whether to provide any additional Technical Support and once provided, it may be discontinued at any time without notice and without any obligation or liability to the Company.

3.5 The Company does not exercise control over the content of the information that passes through its server network, nor does it guarantee the reliability of any information that appears on the Internet through or because of its services. Furthermore, it does not guarantee the commercial or personal solvency of anyone presented on the internet or the fulfillment of any specific promises/offers made by third parties and is not responsible for any damages that may occur to the customer or those dealing with the customer, including loss of data, due to delays, non-delivery of goods or interruption of services for any cause, error or omission.

3.6 The use of any information provided through the INTERNET is the responsibility of the person using it and the Company has no responsibility for the accuracy or quality of this information. The connection speed stated on the website represents the speed to the backbone and not the end-to-end speed.

3.7 The Company has no responsibility for any damage caused in case of unavailability of the network or the system and does not guarantee that the hosting service will be uninterrupted or no error will be made, due to the special nature of the Internet and the networks through which the information is distributed.

3.8 The Company, under any conditions and circumstances and from any cause, has no liability for any damage resulting from the use, availability or unavailability of the services offered.

3.9 The Company regularly upgrades installed applications on its servers in order to maintain security levels at the highest possible level and to provide the latest versions of Control Panel, php, mysql, perl, zend, ioncube etc. It is the sole obligation of the Customer to update accordingly its code pages (the code php, mysql queries, asp etc. of the websites that the Customer maintains in the space provided by the Company) so that they are compatible with the Company's servers. The Company shall not be liable for any loss, damage and moral damages resulting from these upgrades and from the inability or unwillingness of the Customer to adapt his websites to the upgraded versions of the various applications and computer programming languages installed on the Company's servers.

3.10 The Company shall not be liable or liable for any loss, damage and moral damage resulting from the inability to provide services or technical support and the Customer undertakes by accepting the present that he/she will not raise any kind of claims.

3.11 The Company periodically takes backups of the files and databases of the Customers using hosting services on its servers. The recovery of files from the backup is charged. The Company shall not be liable if the backup is not up to date or cannot be used. The Customer is obliged to keep a backup of its files and databases using the corresponding backup tool available in the management environment (Cpanel) provided to it. For security reasons, the backup must be transferred by FTP to the Customer's computer.

3.12 The Company will cooperate with the competent authorities for law enforcement regarding the Customer's space, data, e-mail and content. This may result in the Company disclosing all information provided to the Company, including information located on the Company's servers, files and databases of the Customer.

3.13 The Company is not liable to customers/users for any damages that may arise from the execution or not of their order. It also reserves the right to the time of delivery of products / services in cases of force majeure.

 

4. User Liability and Unauthorized Use of the Servers 

4.1 The Customer accepts that he/she will not use the Company's website, the services it provides and the servers for:

i.sending, publishing, e-mailing or otherwise transmitting any content that is illegal, harmful, threatening, abusive, offensive, harassing, libelous, defamatory, libelous, obscene, indecent, libelous, invasive of another's privacy, obscene, or racially, ethnically or otherwise discriminatory

ii.causing harm to minors in any way

iii.send, publish, e-mail or otherwise transmit any content that you do not have a right to transmit under law or contractual or management relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements)

iv.sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party

v.sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, destroy or equip the operation of any software or computer hardware

vi.intentionally or unintentionally infringing the legislation in force or the provisions of the

vii.harassment of third parties in any way

viii.illegal collection or storage of personal data about other users

4.2 The Company has the right to reject or delete material that is uploaded to the server it has provided, if this material violates any legislation in relation to copyright, copyright, is pornographic, racist or pirate content (hacking, pirate software, warez sites, serial numbers), concerns drug trafficking, attempts to illegally enter a computer or violates any other law. In such cases the Company has the right, without notice, to immediately deactivate the account and access to the site via the Internet without any responsibility for any damage caused to the Customer or third parties. It shall then inform the Customer to remove the material. If the Client does not comply immediately the company has the right to delete the account completely.

4.3 The Company follows a very strict policy on spam emails and may cancel the customer's account in case of sending unorthodox/unwanted bulk emails (spam mail). An email is spam when it is sent to multiple recipients who have not requested to receive it. Customer agrees not to send any of the following types of emails: (a) Promotional or informational emails, including without limitation commercial advertising, except to those who have specifically requested such emails from Customer; (b) Annoying emails, whether through the language they are written in, the frequency they are sent or the size of the messages. (c) Chain mails (d) Bulk promotional or informational Emails.

Exentric reserves the right to determine whether a customer action is considered "spam", "mail bombing", or "bulk e-mail". A customer who uses the Company's services for spamming will be charged an amount for administration and retrieval costs. The amount of the amount is determined solely by the Company.

4.4 The available server resources are intended exclusively for use within the Company's customer accounts. It is forbidden to make resources available in any way to third party sites in any form, including but not limited to pumping graphics or text from third party sites of material located on the Company's server, running banner exchange programs, etc.

4.5 SSH access is given upon client request. For security reasons, the Client will have to justify why he/she wants SSH access. The Company has the right to deny access or give limited access to execute specific commands.

4.6 It is prohibited to send e-mails to the server or any message sent on an annoying basis to a network directly or indirectly connected to the Company as well as attempting to bypass user authentication or security of the host, network or account. Access to information not addressed to the Customer is prohibited. Breaching the security of any network, spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop, publishing viruses is prohibited, running chat rooms, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell and other similar programs, audio, radio and video streaming and uploading files to the server for downloading by the general public. Any activity, regardless of whether it results in loss of information, will be investigated and appropriate action will follow.

4.7 Unauthorized background processes or unauthorized background processes that compromise the security of our servers will result in the suspension or termination of the Customer's account.

4.8 The Customer agrees that it will construct its websites in such a way as to avoid overloading Exentric's Servers, limiting the use of code and applications that require high processing power. Exentric has the right, in the event that the Client's website is the cause of problems in providing hosting services to other clients located on the same server, to immediately and without notice disable access to the Client's website. In the event that Exentric takes such an action, the customer will be notified as soon as possible and Exentric will work with the customer to eliminate the reason that led to the suspension of services.

4.9 The customer agrees to the following terms:

i.Use no more than 25% or more of the server's resources for longer than 90 seconds. This includes any actions that may cause server overload including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load etc.

ii.Do not run any standalone process on the server. This includes daemons and executable files of any nature such as IRCD, chat daemons, .exe, .com etc.

iii.Not run any type of web Spider or Indexer (including Google Cash/Adspy)

iv.Do not run any bit torrent application, track or client. Prohibit the hosting or linking of any illegal downloaded files.

v.Not participate in any activity related to file-sharing & peer-to-peer networks.

vi.Not running any gaming servers like counter-strike, half-life, battlefield1942 etc.

vii.Do not run cron tasks & schedule tasks at intervals of less than 15 minutes.

viii.Do not use Script to call any file that is not local. Calling any file or url to a remote server must be declared to the company when it concerns shared hosting packages. The company has the right to prohibit this without notifying the customer.

ix.Not to have on the server Mailboxes whose size exceeds 100 Mb.

x.Not to exceed 40,000 inodes. Each folder, file, page, email counts for 1 inodes. If the above limit is exceeded, the company will automatically not backup the account. In case the company considers that the account exceeds this limit excessively, the company may terminate the hosting of the site.

4.10 The Customer must use the website exclusively as a conventional Web Site. Use of the Company's services and equipment must always be in a manner consistent with this Agreement and must not in any way impair the operation of the Company's equipment or network. Use of excessive system resources is not acceptable. In the event that the customer's use of the Company's services creates, in the Company's judgment, an overload of the Company's equipment and resources beyond the allowable limits, the Company may suspend account operation until the cause of the overload is determined and resolved. The Company reserves the right to neutralize CPU intensive mechanisms that overload the CPU.

4.11 The Customer understands and agrees that no part of the services provided by Exentric, such as space, e-mail or data transfer (bandwidth) can be used for backup purposes. Under no circumstances may the customer upload, download or store in the space provided files that are not directly related to what is necessary for the operation of the customer's site, with the exception of maintaining a backup of the customer's site.

4.12 The customer must monitor the amount of space occupied by him and the other users of his account on the Company's hard disks, so as not to exceed the limits set. If the space occupied exceeds the limits, the Company will charge the customer for the use of additional resources and reserves the right to delete files in order to bring the space used back to the permitted limits.

4.13 It is the customer's responsibility to ensure that the code and applications installed on their account are secure and that the permissions of directories and files are correct, regardless of how they were installed. Where possible, the client should set directories and files to 755 permissions or as restrictive as possible. The customer is responsible for all actions taken on their account.

4.14 The client must use a secure password. If the password used by the client is simple, the account may be suspended until a more secure password is used.

 

5. Security 

5.1 All transactions that you make through the www.exentric.gr are governed by International and European law, which regulates issues related to e-commerce as well as by the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance selling. The Company recognizes the importance of the issue of security of Personal Data, as well as electronic transactions and has taken all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information related to your personal data is secure and confidential.

 

The security of the Company's E-shop is achieved through the following methods: 

Customer identification

5.2 The codes used for identification are two: the Username and the Personal Secret Security Code (Password), which each time you enter them provide access with absolute security to the Customer's personal data. It is possible to change the Personal Secret Password as often as the Customer wishes. The only one who has access to the data is the Customer through the above passwords and is solely responsible for maintaining its secrecy from third parties. The password used by the Customer must be more than 6 characters, with a combination of letters, numbers and symbols. In the event of its loss or leakage, he must immediately notify the Company. The Company is not responsible for the use of the secret code by an unauthorized person. The Company's online store in no way discloses or makes public the personal data and information provided to the Company. The personal data that the Customer makes available to the Company are used exclusively for the execution of transactions. All information is encrypted and kept in complete security.

Contact

5.3 The customer must always have his contact details up to date and notify the Company for any change. The Company's communication and information to the Customer on issues related to his account (upgrades to the servers, expiration - renewal of account, etc.) is carried out via email or through relevant information pages on the Company's site. The Customer must regularly check the email that has been designated as the main contact email and the Company's website in order to be informed about issues concerning his account. The contact email must not be an email that is maintained on our Company's servers.

Confidentiality of Transactions

5.4 All information transmitted by the Company's customer/subscriber is confidential and the Company has taken all necessary measures to use it only when necessary within the framework of the services provided. Some of the measures taken are the following:

i.Only authorised employees have access to transaction information and only when necessary, e.g. to process requests.

ii.The Company does not disclose the details of customers and their transactions, unless it has a written authorization from the customer or it is required by a court decision or a decision of another public authority.

iii.In case the Company uses third parties to support its systems, it takes care to ensure confidentiality.

iv.The client may request any data held on him/her and their correction in case he/she can document the existence of an error.

v.For security reasons, the Customer should treat all information provided through the Service as confidential and secret and not disclose it to third parties.

vi. The Customer's email address is used by exentric.gr to send informative emails-newsletters about the company and any new offers or discounts provided by the company. In case the Customer does not wish to receive informative emails of this form, he/she can unsubscribe from the contact list by clicking on the link-link at the end of each informative email-newsletter.

 

6. Pricing and Termination of Services/Contract

Price policy 

6.1 The indicated prices of the products are in euros and do not include VAT. Payment for services and products is made in advance. The Company reserves the right to change prices without prior notice to the customer. It is understood that the customer always pays the price indicated in the relevant price lists for this product or service at the time of ordering.

6.2 The Company has the right to offer packages or offers that will have more favorable terms or prices than those that existed when the customer originally purchased services from the Company. These price and term changes do not affect the parties' existing prices.

6.3 The price paid by the customer to the Company for hosting services may change after the order. The Company reserves the right to change at any time the resources and prices of hosting services displayed on its site for purchase by future customers.

 

Payment by Credit Card or Paypal

6.4 The Customer has the option of paying for his orders via credit card Visa, Mastercard and Paypal. The credit card charge is made after checking and certifying the data and validity of the credit card. The customer is solely responsible for the correct recording of the credit card details.

6.5 The Customer who orders web hosting services can choose through the Company's account management environment to have his credit card automatically charged by the Company every month (or depending on the renewal cycle of the domain hosting subscription every 1 month), 3, 6, 9, 12, 24, or 36 months) and to give the Company the right to collect the corresponding amount on a predetermined date each month or a similar fixed period of time and in which the service ordered by the Customer is overdue.

 

Payment by deposit to a bank account

6.6 The customer has the option of paying for his orders through deposit to bank accounts that appear when ordering the service. In this case, the Customer must pay any bank charges and inform the Company of the number of the deposit transaction and the branch of the bank that made the deposit. The information is provided online at https://secure.exentric.gr/ .

 

Termination of Services/Contract

6.7 This agreement may be terminated by either party without cause. The Company shall not be obliged to refund the agreed amount for the period of time remaining from the day of termination until the normal expiry of the contract in the event that the customer requests the termination or the agreement is terminated by the Company in the event of a breach of its terms by the customer.

6.8 If the Customer declares that he does not wish to continue the services, then the company stops the operation of the Customer's web site and deletes it from its servers, without further notice.

6.9 The Company reserves the right to refuse, terminate or suspend the services it provides to the Customer at will, with or without notice, and will not be responsible for any consequences, positive or negative, resulting from the termination of a web site from one of its servers or termination of any other service. Restoration of files to a web hosting account will be charged.

6.10 In the event that the Customer keeps one or more services unpaid in his account, then the Company has the right to suspend, stop or delete all his domains or hosting accounts, paid or not, without the obligation to provide back up to the Customer.

6.11 The Company reserves the right to cancel an account, including files and content, for any reason at any time. The Customer agrees to maintain backups of all files and databases hosted by the Company and agrees that the Company shall have no liability for loss of data. The Customer is responsible for backing up their data.

6.12 If the Customer does not wish to continue using the Company's services, he/she should declare this through the cancellation form located here. https://secure.exentric.gr/. When the form is sent, an email confirming receipt of the request is automatically sent to the customer. In case the Customer does not receive the confirmation email, he/she should contact Exentric by phone.

6.13 In case of late payment or in case it is impossible to charge the customer's credit card, our Services are scheduled to be automatically terminated after the expiration of the subscription.

6.14 In case of unavailable balance on the Customer's card at the time of attempting to charge the amount on the Customer's card (for the specific service), the Company's Services are scheduled to be automatically terminated after the expiration of the subscription.

 

7. Money Back Guarantee

7.1 The Company's virtual server hosting packages are accompanied by a 30-day money-back guarantee from the date of the hosting account start. If the customer is not satisfied with the level of hosting services (web hosting) of the Company, he can within 30 days from the start of his account request the cancellation of this agreement, otherwise he implicitly agrees with the continuation of the service and waives his right to a refund of the money paid. In the event of cancellation within 30 days, the amount of the subscription shall be refunded to the customer. In case the amount of the subscription included additional costs (purchase of domain name, purchase of SSL, purchase of static IP, third party or bank or credit card commissions, installation costs, additional services) the amount of the subscription is refunded to the Customer after the above mentioned costs have been deducted. No refund will be made after the 30th day of the subscription. The above guarantee applies only to Shared Hosting rental packages and not to all services provided by the Company, such as Resellers Hosting etc.

7.2 Only new account holders are entitled to compensation. For example, if the customer had an account with the Company, cancelled it and created a new one, he/she is not entitled to compensation for the last account.

7.3 In order for the request for account cancellation to be considered valid, the request must be sent via the form located at https://secure.exentric.gr/.

7.4 Any breach of any term hereof shall be deemed to result in the non-reimbursement of any amount to the Customer.

 

8. Renewal of Services 

8.1 This agreement is automatically renewed according to the current price of the price list for the type of service provided during the period of renewal unless the customer does not wish further cooperation with the Company and informs the Company of this.

8.2 In case of payment of the subscription by bank deposit, the Customer must pay any bank charges and inform the Company of the number of the deposit transaction and the bank branch that made the deposit at least 2 working days before the expiry of the subscription. The information is provided online at https://secure.exentric.gr/ . If the Customer cannot make the deposit update online or if required by the Company, the Customer should send by FAX to 2117900009 or by email to [email protected], the proof of deposit clearly indicating in the notice/receipt his details, his domain name and the type of service he is paying for.

8.3 In any case, the customer must check that the company received the notice of the payment of the subscription and activated/renewed the services for which he paid. In the event that the company cannot verify the payment details of the balance of the renewal of services (e.g. due to misprinted fax, non-delivery of the update email to the Company) then the company stops the operation of the Customer's web site and deletes it from its servers, without any responsibility for any damage or damage caused by the termination / interruption of services to the Customer.

 

9. Additional Fees

9.1 The Company is not responsible for any taxes or fees that must be paid in any country and according to any tax legislation and that relate to transactions made by the Customer through the offered server. The Customer agrees that he/she is fully responsible for any taxes or fees or charges related to the use of the server or the products or services available or the transactions made.

 

10. Limitation of Liability - Insurance - Indemnity 

10.1 The Company makes significant efforts to ensure that the website https://www.exentric.gr include accurate and up-to-date information. However, it is not committed to the accuracy, timeliness and completeness of the content published and therefore does not accept any liability whatsoever.

10.2 The Customer agrees that it will defend against all legal proceedings, secure, indemnify and hold harmless the Company from all claims, losses, monetary claims and liabilities and cover the Company against all monetary costs including attorneys' fees, also indemnify it against any case or claim for loss or damage or any other cause of action brought by it or any third party against the Company or the Customer due to the activities and services or other acts of the Customer or contents and information initiated through the Company's server or due to malfunction of any of our servers, with or without the consent of the Customer or its affiliated person.

10.3 In addition, the Customer expressly declares and commits by this agreement that in the event that any action, claim, or other legal claim or administrative procedure is brought against the Company and arises from the violation of any kind of third party rights, the Customer is obliged to intervene in the legal or administrative procedure and to fully compensate the Company, in the event that the latter is obliged to pay compensation or any other expenses.

 

11. Regulation on the Management and Assignment of .gr and international .tlds Domain Names 

11.1 The client/user and/or future owner of domain names must read, understand and agree with the Domain Name Management and Assignment Regulation and all its modifications. A copy of the original version of the .gr Regulation is available here. On the EETT website https://www.eett.gr/opencms/opencms/EETT/Electronic_Communications/DomainNames/ there are all the regulatory texts and any amendments thereto. The registrations of .gr domain names are made by our company's staff during working days and hours after the registration application and the completion of payment.

 

12. Acceptance of Terms of Use 

12.1 The present terms of use of the website www.exentric.gr are drawn up on the basis of all the legal rules of the Greek territory, are governed by Greek law, by the applicable legislative provisions of the European Union and by the International Treaties and are interpreted in accordance with the rules of good faith, commercial morality and the social and economic purpose of the right. In the event that any term or provision of these terms of use is held to be invalid or void, such invalidity or voidability shall not affect the validity of the remaining terms, and the parties shall use their best efforts, in accordance with the aforementioned principles, to replace the invalid or voidable terms or provisions with other terms or provisions that come as close as possible to the content of the invalid or void terms or provisions.

12.2 Subscribers of the Company's services must be over 18 years of age.

12.3 From the use of websites www.exentric.gr it is presumed that you agree with all terms and conditions stated on this website and the reading of this text is required before using our services and submitting any order for services or products and in addition your agreement and full and unconditional acceptance of the terms and conditions stated is expressed, certified and declared responsibly by using the presentation and/or clicking on the link "I have read and agree to the Terms of Use" and any other link that may lead to the use of the services or products.

12.4 The Company provides the customer with Third Party Software depending on the hosting package ordered. The license terms governing the use of Third Party Software may differ from Exentric's terms of use. The Company's customers are bound by all license terms associated with the Third Party Software and must accept them. The provision and offering of third party software is not part of the Company's software. The Company cannot provide support or warranties regarding the use and functionality of such third party software.

12.5 Each electronic service order is sent to the Company via the Internet, if and only if the Customer has previously accepted unconditionally the aforementioned terms of agreement, as an additional proof that the Customer has received full knowledge of the terms and has unconditionally agreed with them.

12.6 The Customer agrees that for any dispute arising from the use of this presentation, the laws of the Greek state will apply and the competent court for the resolution of such disputes will be the Courts of Athens. The Company has the right to modify without notice the Terms of Use of the Service Agreement. The amended Terms of Use shall take effect after the renewal of the subscription of the services provided by the Company to the Customer and it is the Customer's responsibility to ensure that he/she is informed about this Website and its terms.

12.7 The terms contained herein supersede any other agreement or negotiation between the Customer and the Company, whether oral, written or otherwise, including any statements made by a representative of the Company.

 

Software license/add-ons

By purchasing one or more add-ons, hereinafter referred to as the Software, exentric, hereinafter referred to as the Company, grants you a personal, non-exclusive, license to install and use the software subject to the terms described below. This license describes the rights and conditions under which you may use the add-on.

By accepting this agreement or using the software, you agree to all of these terms and you consent to the transfer of certain information during your activation and use of the software in accordance with the Company's Privacy Statement described in Section "Consent for the Use of Data". If you do not accept and agree to these terms, you may not use the software or its features. You may contact the Company or your installer or vendor to find out their return policy and return the software to receive a refund or credit under this policy.

Restrictions on the use of the software
This agreement does not grant you ownership rights to the source code of the software and the software itself. All rights, logos and the know-how and software developed by the manufacturer in the development of the programs or the provision of technical support, improvements, additions and modifications remain the property of the Company.

THE SOFTWARE MAY NOT BE MADE AVAILABLE, SUBLEASED, ASSIGNED OR LENT TO THIRD PARTIES. THE COMPANY RESERVES ALL RIGHTS NOT EXPRESSLY GRANTED IN THIS AGREEMENT

Licence for use
The software is sold with licenses. One licence for each software for each user. In order to protect the rights of the purchaser, the Company has made available to you, by agreement, the necessary activation codes that give the right to use the software and are of a purely confidential nature. The purchaser bears full responsibility in the event of possible loss, theft or in any way disposal of the licences to third parties if he/she fails to inform the Company.

All of its plugins related to WordPress are licensed under the GPLv2 (the newest)

Multi-use scenarios
This license allows you to install only one instance of the software for use in an online store, operating under a single domain name, for an unlimited period of time. If you wish to use the software on more than one online store, you must obtain a corresponding number of licenses. It is not allowed to forklift, resell or share the license from one online store to another.

This license allows you to install only one instance of the software in a staging environment, with a domain name the same as or different from the main online store.

Back-up backup
You may order or download a backup copy of the software solely for this purpose.

Authorised Software and Activation
You are authorized to use this software only if you have the appropriate license and the software has been properly activated with a genuine product key number or other authorization method. You are required to activate the product before you can use it. If you are not properly licensed, do not use the software. You may not avoid or bypass activation. Certain updates, support and other services may only be offered to users who have an active license.

Consent for the Use of Data
We take your privacy seriously. Some of the software features send or receive information each time they are used, which is limited solely to the license number and domain name of the online store. The Company does not collect any information related to the operation of the software, the data processed or sent to the end recipients.

When providing technical support, the Company reserves the right to request access, with full rights, to the website and/or the hosting server. No information related to ordering, customer list or other financial activity is collected or processed.

Updates
The Company is committed to ensure the continuous and trouble-free operation of the software and to provide you with technical information, improvements, additions and corrections. The software regularly checks for software updates, which are automatically installed by your action. You are not obliged to install the updates, however it is recommended for the smooth operation of the software.

The installation of software updates should be done first in a staging environment, and if there is continuous and trouble-free operation of the software, the updates will be installed in a live environment.

Right of withdrawal - Refunds policy

A refund is granted when:

  • The software does not work as specified on our website.
  • The software malfunctions, contains errors or is incomplete.
  • The software is not working as expected and this has been verified by the technical support team.

The right of withdrawal is requested when:

  • The product works as specified in its description and contains no errors.
  • If the reason for the withdrawal is that the product does not work as you wish. All information and functions of the software are detailed on our website and any queries can be clarified by our technical support team before purchase.
  • If the software has been downloaded at least once.
  • If more than 14 days have passed since the date of purchase.
  • If you cannot provide access to technical support to look into your issue and make suggestions/corrections to your environment or our software to make the product work as specified.

Technical support
The Company is invited to provide answers to your questions regarding the operation of the software, by e-mail, on working days and hours from 09:00 to 17:00.

Technical support is provided exclusively by e-mail on working days and hours from 09:00 to 17:00. For the effectiveness of the service, the Company reserves the right to ask the user for a full description of the problem, with examples of use, login details to the administration area, FTP server connection details and other information.

The Company is not obliged to provide technical support a) through remote access software, b) through instant messaging services, c) if communication by e-mail is incomplete, d) on non-working days and public or local holidays, e) on third party software or services, f) in cases of obstruction, workload or force majeure.

The Company reserves the right to request additional financial remuneration in case the provision of technical support concerns (a) situations or events beyond those already agreed upon, (b) misuse and non-observance of the operating rules, (c) fault or damage by third parties.

Software life cycle
The Company is committed to providing updates and technical support for the software for as long as you have an active license. The Company reserves the right to stop the continuation or updating of the software, if it informs the users at least 3 months in advance, OR if something fundamental changes in the woocommerce code.

Disclaimer
The software provided by the Company is tested and fully functional, compatible with the latest updates of the open source software WordPress and WooCommerce (before the activation of High-Performance Order Storage), as well as its programming language. The Company shall not be liable if the software is crippled or malfunctions due to entanglement with third-party software, nor shall the Company be required to provide technical support and repair thereof.